KYC Policy

This Know Your Customer (KYC) Policy describes how Bitfortune verifies player identity to protect users, reduce fraud, and meet relevant legal and regulatory obligations. It applies to all casino and sportsbook services and is part of Bitfortune’s compliance framework, together with the General Terms & Conditions, AML Policy, Anti-Fraud Policy, and Privacy and Cookies Policy.

Why KYC Is Required

KYC helps ensure the Bitfortune platform is used legally and fairly. Verification supports age and identity checks, helps prevent account misuse, reduces payment-related fraud, and strengthens controls against money laundering and other prohibited activity. These measures also contribute to a safer environment for all users.

Who May Need to Complete Verification

Verification can be requested from any user. Bitfortune may require KYC during registration, as part of routine or risk-based account reviews, before processing withdrawals, or when security and compliance triggers are detected. Requests may also occur even if an account has been active for a long time.

What Bitfortune May Request

Depending on your jurisdiction and account activity, Bitfortune may request information or documents to confirm:

• identity and legal age
• address or place of residence
• ownership and lawful use of a payment method or cryptocurrency wallet (where applicable)
• account access and control

Specific document types and verification steps may vary based on local requirements and internal risk assessment.

When Additional Checks May Be Required

In some situations, Bitfortune may request extra information. This can include cases where activity appears unusual, transaction amounts change significantly, or enhanced compliance review is required. Where appropriate, Bitfortune may also ask for clarification about the source of funds.

How Verification Is Completed

If verification is required, you will be asked to submit the requested details through the services or via official support channels. Bitfortune may use trusted identity verification and fraud-prevention providers to confirm authenticity and consistency. While checks are in progress, certain account functions may be temporarily limited to protect both the user and the platform.

Account Restrictions and Possible Outcomes

If KYC is not completed within a reasonable time, or if the submitted information is false, incomplete, or inconsistent, Bitfortune may limit deposits, wagering, bonus access, or withdrawals. If fraud or prohibited activity is suspected, the account may be suspended or closed in accordance with the Terms and applicable law.

Data Protection

Verification data is processed in line with the Privacy and Cookies Policy. Information is used for identity checks, security, and compliance purposes, protected with appropriate safeguards, and retained only for the period required by law or regulatory obligations.

Your Responsibilities

You must provide accurate information and keep your account details current. You may use only payment methods or wallets you own or are authorized to use. You must not attempt to bypass, manipulate, or undermine verification requirements.

Policy Updates

This KYC Policy may be updated to reflect changes in legal requirements, security standards, or operational procedures. The version currently published within the services applies from its publication date.