Privacy and Cookies Policy

This Privacy and Cookies Policy explains how Bitfortune collects, uses, stores, and protects personal data when you use its casino or sportsbook services. It also describes how cookies and similar technologies are used. By using the services, you confirm that you have read and understood this Policy.

Who We Are

Bitfortune operates the services and acts as the data controller for personal data processed in connection with the platform. Where required, corporate and licensing details are provided within the services. For questions about this Policy or personal data handling, contact customer support through official channels.

What Data We Collect

Bitfortune collects information you provide and data created through your use of the services. This may include account registration details, contact information, date of birth, verification documents, payment-related details, device and technical data, and records of platform activity. Where cryptocurrency payments are supported, wallet-related information may be processed to complete transactions and meet compliance obligations.

Why We Use Your Data

Personal data is processed to operate and maintain the services, create and manage accounts, process deposits and withdrawals, and support fair and secure gameplay. Data is also used to prevent fraud, meet legal and regulatory requirements, support responsible gaming tools, respond to user requests, and improve performance and user experience.

Where you have provided consent, Bitfortune may use your details to send service updates, promotions, and marketing messages. You can withdraw consent or change communication preferences at any time.

Legal Grounds for Processing

Where required under data protection laws, Bitfortune relies on one or more lawful bases to process personal data. These may include:

• Contract performance (to provide and manage your account and the services)
• Legal obligations (including identity verification and AML requirements)
• Legitimate interests (platform security, fraud prevention, service improvement)
• Consent (certain cookies and marketing communications, where applicable)

Verification and Compliance

To meet age checks, identity verification, and anti-money laundering requirements, Bitfortune may request documents and perform verification procedures. Ownership of payment methods or crypto wallets may also be verified where applicable. If requested information is not provided, certain account functions may be restricted, withdrawals delayed, or the account deactivated in line with applicable law.

Data Retention

Personal data is kept only as long as needed to provide the services, comply with legal and regulatory obligations, resolve disputes, and enforce applicable terms. Retention periods depend on the data type and the relevant legal requirements.

Sharing Personal Data

Personal data may be shared with trusted third-party providers that support Bitfortune operations. This can include payment processors, identity verification services, fraud-prevention partners, analytics and IT vendors, and customer support tools. These providers process data under Bitfortune instructions and with appropriate safeguards.

Data may also be disclosed when required by law or in response to lawful requests from competent authorities.

International Transfers

Personal data may be processed in countries outside your country of residence. Where transfers occur, Bitfortune uses appropriate safeguards consistent with applicable data protection laws.

Security of Your Data

Bitfortune uses technical and organizational measures intended to protect personal data from unauthorized access, loss, misuse, or alteration. However, no online system can be guaranteed fully secure. You are responsible for keeping your login credentials confidential and using secure devices and networks.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. You may also have the right to object to certain processing, request data portability, or withdraw consent where processing relies on consent. Requests can be submitted through customer support, and identity verification may be required before a request is fulfilled.

Cookies and Similar Technologies

Cookies are small text files stored on your device that help the services function and improve user experience. Bitfortune may use cookies and similar technologies to enable core functionality, remember preferences, enhance security, analyze traffic, and personalize content.

Some cookies are strictly necessary for operation. Others—such as analytics or marketing cookies—are used only where allowed by your settings and applicable law. Cookie preferences can be managed via browser controls and, where available, through on-site settings.

Third-Party Content and Tools

Bitfortune may use third-party tools for analytics, security checks, or payment processing. These providers may process personal data under their own legal obligations and in accordance with Bitfortune instructions.

Changes to This Policy

This Policy may be updated to reflect legal, technical, or operational changes. Any updated version will be published within the services and applies from its publication date.