General Terms & Conditions

These General Terms & Conditions govern access to and use of Bitfortune products and services, including casino games, sports betting, promotions, and related features. By creating an account, using the services, or placing any wager, you confirm that you have read, understood, and accepted these Terms. If you do not agree, you must not use the services.

Eligibility and Responsible Use

You must be of legal gambling age in your jurisdiction and at least eighteen years old, or higher where local law requires. You are responsible for confirming that online gambling is permitted where you are located. Bitfortune may restrict or deny access in certain countries or regions. Attempts to bypass geographic restrictions or provide false location details may result in account suspension and the cancellation of bonuses or wagers.

Gambling is intended as entertainment. You are responsible for managing your activity and using available responsible gaming tools where provided.

Account Registration and Security

To access real-money features, you must register an account and provide accurate, complete, and up-to-date information. Unless explicitly allowed, you must not create more than one account. Each account is personal, non-transferable, and intended for the registered user only.

You are responsible for keeping login credentials secure. Activity carried out through your account is treated as authorized by you. If you suspect unauthorized access, contact support promptly. Bitfortune may apply temporary restrictions to protect the account.

Verification, Compliance, and AML

Bitfortune may request identity, age, and payment verification at any time, including before processing withdrawals. This may include requesting documents and confirming ownership of payment methods or crypto wallets where applicable. Additional information may be required to meet anti-money laundering and fraud-prevention obligations.

If you do not complete verification or fail to provide requested information, Bitfortune may restrict services, delay withdrawals, or close the account.

Deposits, Wagers, and Withdrawals

All deposits, wagers, and withdrawals are subject to acceptance and internal security checks. Minimum and maximum limits may apply and can vary by payment method, currency, jurisdiction, and account status.

You must use only payment methods you own or are authorized to use. Where cryptocurrency is supported, you acknowledge that blockchain confirmations, network fees, and price volatility may affect processing times and the final credited amount.

Withdrawals may be delayed due to verification, security reviews, or compliance checks. Bitfortune may decline, reverse, or restrict transactions where fraud, chargeback risk, or prohibited activity is reasonably suspected.

Bonuses and Promotions

Bonuses, free spins, and other promotional offers are governed by specific rules that may include wagering requirements, game contribution rates, time limits, maximum bet limits during bonus play, and additional restrictions. Offer rules are provided within the promotion details and form part of these Terms.

Promotion abuse—such as multi-accounting, “bonus hunting” behavior, or coordinated play intended to gain an unfair advantage—may lead to bonus cancellation, removal of associated winnings, and account restrictions.

Game Rules and Sports Betting Rules

Casino games may have their own rules and paytables. If these Terms conflict with game-specific rules, the game rules apply for that game.

Sports betting is governed by the Sports Rules, which explain bet types, settlement standards, live betting conditions, and handling of postponed, abandoned, or otherwise affected events. The Sports Rules form part of these Terms.

Fair Play, Prohibited Conduct, and Software Use

You must not use any method that creates an unfair advantage, including bots, scripts, automation, exploits, or collusion with other users. You must not interfere with the operation, security, or integrity of the services.

Bitfortune may investigate suspicious activity. Where prohibited conduct is reasonably suspected, Bitfortune may void bets, remove winnings, restrict the account, or close the account in line with these Terms and legal obligations.

Errors and Malfunctions

If a system error, game malfunction, incorrect odds, or mispriced market occurs, Bitfortune may correct settlement, declare affected bets void, or adjust balances to reflect the intended and fair outcome. Bets or winnings that result from clear technical errors may be cancelled.

Intellectual Property

Website content, branding, software, and game-related materials are protected by intellectual property laws. They must not be copied, modified, distributed, or used without authorization.

Limitation of Liability

To the extent permitted by law, Bitfortune is not liable for indirect or consequential losses, including loss of profits, business interruption, or data-related issues arising from use of the services. Nothing in these Terms limits liability where such limitation is not permitted by law.

Changes to the Services and Terms

Bitfortune may update these Terms, services, products, or policies to reflect operational, legal, or security requirements. Where required, notice may be provided through the website or account communication channels. Continued use after changes take effect confirms acceptance of the updated Terms.

Account Suspension and Closure

Bitfortune may suspend, restrict, or close accounts due to suspected fraud, breach of these Terms, compliance requirements, or security concerns. Where lawful and appropriate, remaining balances will be handled after required checks and verification.

Complaints and Disputes

If you believe a bet or game round was settled incorrectly, contact support and provide relevant details. Reviews are conducted under these Terms, applicable game rules, and official sports results where relevant. If a dispute cannot be resolved informally, it may be handled under the applicable legal framework and internal dispute procedures.

Contact

For questions about these Terms, account security, payments, verification, or responsible gaming tools, contact Bitfortune support through the official channels available within the services.